Frequently asked Questions
Our cheapest option is Royal Mail 24 shipping. This is untracked, however we can see delivery confirmation. This arrives next day 91% of the time.
Royal Mail Tracked 24 almost always arrives next day, although it is not guaranteed. It is fully tracked. We offer this for free on orders over £100.
Royal Mail Special Delivery Guaranteed arrives by either 9am or 1pm depending on the service paid for. This is also tracked and is the fastest and most reliable service.
Batteries are usually shipped with a 2 day courier, unless you choose a faster service.
Our standard service is Royal Mail International Standard. The delivery aim is 3-7 days, however it can take much longer than this, especially for countries outside Europe, Canada or the USA. This is an untracked option and is not available on orders over about £50.
Royal Mail International Tracked also has a 3-7 day delivery aim. However, we have found it to arrive quicker and more reliably than our standard service.
For urgent orders we suggest our 1-3 day tracked courier. This is a bit more expensive, but arrives much quicker and is very reliable. We use TNT, UPS or FedEx depending on the destination.
Batteries are sent with a tracked courier which usually takes 5-10 days.
Oversized items such as drone backpacks or hard cases are also sent with a courier. The delivery time varies depending on the courier, but the services we use range from 1-3 days to 8-10 days.
If you have a particular carrier request that isn’t listed above please contact us as we may be able to arrange it for an additional fee.
UK shipping is free, for international or faster UK shipping options please add the products to your cart and it will calculate the shipping cost.
We dispatch same day for all weekday orders before 3:15pm. If you order before 4pm your order may make it out on the same day, but we can’t guarantee it.
We ship everywhere, add the products to your cart to see the options.
Yes, if the part hasn’t fixed your drone you can return it to us within 60 days for a full refund. Make sure it is in the same condition. Take extra care with new items as there is an extra fee if new items are returned in a used condition.
You have to arrange and pay for shipping to return it to us.
We don’t refund the shipping costs if you used a faster or international service.
Contact us and we will provide return details.
If an item becomes defective due to normal wear and tear it is covered in our warranty. We will try to replace the item or provide a refund if that isn’t possible. Crashes, accidents or negligence are not included in the warranty. The warranty is 12 months long, after which product is no longer covered.
If the item is defective in the first 30 days we will pay for return shipping. After the first 30 days you have to pay for return shipping.
Yes, the warranty is completely transferrable.
We aim to get any out of stock products back in stock within 1-4 weeks. However, this isn’t always possible. Please contact us for more details.
For many older drones new parts are unavailable and for other drones buying used parts ends up much cheaper. We remove only parts in the best condition from drones and sell them separately. In our experience used parts last just as long as new parts. All of our products have a 12 month warranty, which should give you extra peace of mind.
Yes, please contact us and we will try to source it for you. We can’t guarantee we can get it, but we will try our best.