- You will know the cost before you even send your drone to us
- We aim to complete repairs within 1-3 days
- Free diagnostics service
- 12 month guarantee
- We’ll never charge you more than agreed!
- Our engineers have repaired over 1000 drones
How long does it take for a service to be carried out?
Our standard service time is 0-3 days, however if we don’t have parts in stock then the repair may take slightly longer. We aim to hold all required parts in stock and will contact you if the required part is not in stock as there may be a delay to the repair. Note that this time doesn’t include time when the drone is in transit.
I live nearby and I want to bring my drone in, is that ok?
Yes, the engineers love meeting our customers. Please call us first though for timings to ensure that the engineer is available to meet you. The repairs are completed at our location in Lincolnshire, but we can still accept drones at our Glasgow address and can send them down to the Lincolnshire centre.
I live internationally can I post my drone to you?
Yes, we often have international orders. The international postage will be more expensive but we can definitely still carry out the repairs.
Can you collect my drone from me?
Yes, we can arrange a next day courier to collect your drone. We use DHL and it costs £9.99 for the insured service.
How should I package my drone?
We recommend that you place your drone in a solid cardboard box or case and package it with plenty of bubble wrap. Please make sure that it is packaged safely as we do not take responsibility for drones damaged in transit. Please only supply the drone, battery, charger, transmitter and propellers.
Is there a warranty?
Yes, we have a 12 month warranty that covers the fault that we fix.
What happens if you cannot fix my drone?
We are almost certain that we can fix your drone, however if the fault is not cost effective to repair then we will send your drone back for a full refund minus the delivery charges.
I tried to fix my drone myself and have taken it apart, could you finish the repair for me?
Yes, either order the relevant service that you require or purchase the diagnosis service and we will send a quote for the completion of the repair.
What is the diagnosis service?
This service tells you what is broken and needs to be repaired and how much it will cost you.